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Your website is monitored for accessibility from several global locations 24/7.
When a monitor alarm is raised on your website our technicians immediately respond to determine the problem.
Once the situation is assessed our response depends on your WP-Guardian service level.
The minimum service level issues you with the advice of the situation, the repercussions and recommendations for further action. You decide on the action and how it is to be made. You could do the work yourself, have your in-house technicians do it, engage third-party technicians or have WP-Guardian techs do it for you. Required actions may include restoration from backup, malware removal, blacklist removal.
Full-service level accounts will immediately receive mitigation/recovery attention from our technicians. The action taken will be that that most effectively neutralises the treat, restores business as usual with the least possible impact to site operations and history. You are advised of the situation and outcome..
Article ID: 8
Date added: 2016-02-17 02:47:45
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